- Wd Passport External Hard Drive
- Passport External Hard Drive Troubleshooting
- Wd My Passport 1tb Portable External Hard Drive Manual
- My Passport External Hard Drive Instructions
- Wd My Passport Ultra User Manual
- Wd My Passport External Hard Drive Setup Guide For Mac
WD My Passport Ultra 1TB drive not detected on PC, how to fix it
'I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files. This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer.
The WD hard drive failed to show up on my PC and I couldn't access saved data either. Is there a possible way that can help me to repair the not detectable WD drive to work again?'
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If you are having a similar problem on your WD My Passport Ultra hard drive or other brands of external hard drive or devices, don't worry. Here in the below, we'll show you how to fix and repair not detectable or unrecognized WD My Passport or other brands of the external hard drive to work again.
Page 1 ® My Passport Ultra ™ Portable Hard Drive User Manual My Passport Ultra User Manual.; Page 2: Accessing Online Support WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. My Passport Ultra portable hard drive, with the WD Backup, WD Security. About Your WD Drive My Passport Ultra User Manual 3. Hard drive partition, or any: External storage drive Supported cloud service account Schedule—the time of day, day of week, and month that you want to run the. Western Digital WD SmartWare User Manual User Manual. Wd hard drive support. Western Digital Software. The WD SmartWare software supports the following direct- and network-attached WD external devices: My Book. For information about reformatting your My Book or My Passport drive, see answer ID 3865 in the WD Knowledge Base at.
Quick Fix. Try a different USB cable or PC
When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not.
1. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. The problem exists on the USB cable.
2. If the WD drive cannot be detected either, you can selectively follow below 3 methods to get problems fixed and repair the WD My Passport drive to work again.
Method 1. Change WD drive letter and path to make WD drive detectable
When your WD become inaccessible, you can follow the guidelines below to change WD drive letter and path to make it detectable and accessible again in Windows PC:
Step 1. Press Win + R to bring up Run dialog > Type: diskmgmt.msc to open Disk Management.
Step 2. Right-click on WD drive and choose Change Drive Letter and Paths.
Step 3. Click Add and choose the drive letter beside Assign the following drive letter > Click OK.
If WD drive has already assigned with a letter, click Change to choose another letter for it.
Step 4. Then restart PC and you can check out whether the problem still exists or not.
Method 2. Fix corrupted system files and update device driver on WD drive
If the system files corrupted or the WD device driver is outdated, you won't be able to access the drive. Follow to see how to fix corrupted system files and update WD device driver now:
1. Fix bad sectors and corrupted system files on WD drive
Download EaseUS partition manager software to repair corrupted system files on WD hard drive or external hard drive.
Step 1: Open EaseUS Partition Master on your computer. Then locate the disk, right-click the partition you want to check, and choose 'Check File System'.
Step 2: In the Check File System window, keep the 'Try to fix errors if found' option selected and click 'Start'.
Step 3: The software will begin checking your partition file system on your disk. When it has completed, click 'Finish'.
2. Update WD device driver
1. Right-click on the Windows icon at the left corner and select Device Manager.
2. Find and expand Disk Drivers, Portable Devices, Universal Serial USB Controllers or Other devices to see if WD device is shown as Unknown device.
3. Right-click on Unknown device > select Properties.
4. Go to Details tab > Set Property to be Hardware Ids.
5. Right-click the top Value and click Copy.
6. Paste what you copy into a browser to search the correct device driver, find and download the correct WD device driver and install it on your PC.
7. Then restart your computer and everything shall work fine with your WD My Passport Ultra drive.
Method 3. Uninstall/Reinstall USB controllers on WD My Passport drive
Step 1. Right-click on the Windows icon at the left corner and select Device Manager.
Step 2. Find and expand Universal Serial Bus controllers > Right-click on USB controllers on your WD drive and select Uninstall device.
Step 3. Restart the computer and Microsoft will automatically reinstall the USB controllers software for your WD drive.
After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then.
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Extra Important Tips
If your WD hard drive shows up and can be detected normally again, please don't rush to use it. Please do these tips first:
- 1. Copy and backup important data from your WD hard drive to another storage device.
- 2. Format WD hard drive or external hard drive to NTFS for saving data again.
If the WD hard drive still doesn't show up or cannot be detected, some physical errors may have occurred to your device. Please try these tips for a guide:
- 1. Search and find some manual guide online to check the physical error on your WD hard drive.
- 2. Or you can take your WD drive to a local hard drive repair center for professional help. (If you are not professional, please try this tip.)
WD SMARTWARE SOFTWARE
USER MANUAL
ABOUT THE WD SMARTWARE SOFTWARE
– 2
WD Hard Drive Support
The WD SmartWare software supports the following direct- and network-attached WD
external devices:
My Book
®
direct-attached drives
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Wd Passport External Hard Drive
My Book
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My Book Essential™
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My Book Elite™
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My Book Duo
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My Book for Mac(reformatted for Windows operating systems)
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My Book Studio™ (reformatted for Windows operating systems)
My Passport
®
direct-attached drives
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My Passport
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My Passport Essential™
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My Passport Essential SE
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My Passport Elite™
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My Passport Edge™
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My Passport Ultra™
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My Passport Ultra Metal Edition
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My Passport Slim™
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My Passport for Mac(reformatted for Windows operating systems)
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My Passport SE for Mac (reformatted for Windows operating systems)
Passport External Hard Drive Troubleshooting
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My Passport Edge for Mac (reformatted for Windows operating systems)
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My Passport Air (reformatted for Windows operating systems)
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My Passport Studio™ (reformatted for Windows operating systems)
Note:
You must reformat Mac drives for compatibility with Windows operating
systems to use them with this version of the WD SmartWare software. For
information about reformatting your My Book or My Passport drive, see
answer ID 3865 in the WD Knowledge Base at
WD Network-attached devices
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My Book Live™
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Wd My Passport 1tb Portable External Hard Drive Manual
My Book Live Duo
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WD My Cloud™
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WD My Cloud EX2
My Passport External Hard Drive Instructions
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WD My Cloud EX4
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WD My Cloud Mirror
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Wd My Passport Ultra User Manual
My Net™ N600
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My Net N750
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My Net N900
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My Net N900 Central
Wd My Passport External Hard Drive Setup Guide For Mac